MOBE Training: How to Solve Employee Disputes

As an entrepreneur, you are bound to find yourself facing personality clashes at one point, be it something as small as someone playing music too loudly to really big issues like rumors and accusations. Generally, people will be civil and work together despite their differences, but sometimes issues are such that they cannot find a common ground and you will need to intercede.

Below are a few MOBE training tips that will help you prevent conflict, and tackle it in a manner that will satisfy both parties and resolve the situation.

      1)      Define Acceptable Behavior

Defining what is acceptable and unacceptable in the company is a positive step towards preventing conflict. Create a framework for decision making that will outline behaviors in line with the company’s rules and regulations. Also outline a delegation of authority statement, encourage sound business practices and collaborations, and reward excellent teamwork.

Clearly define job descriptions so that people know what is expected of them, and state clearly the chain of command to allow for effective communication. Make sure all employees are well aware of what will and will not be tolerated. This will clear up any confusion and misinterpretations that may lead to conflict.

      2)      Approach the Situation with an Open Mind

Be neutral and consider both points of view. If an employee reports an issue with another, call them both and listen to each side of the story without taking preference. Take an objective look and try to understand how each of the parties feel. Pay attention to each party’s queries and ask questions. Acknowledge the emotions both parties feel, but focus on the issue needing resolution.

      3)      Deal with Facts, not Emotions

Acknowledging emotions does not mean focusing on them. It means accepting that people are angry, unhappy, etc., and realizing that the emotions are just a byproduct of the problem. Address the problem, not emotions. Avoid the tendency to attack personalities or pass judgement on characters. Attacking someone’s character will only cause defensiveness and have people take offense, and that will only escalate the conflict. Approach the issue with a rational, goal oriented frame of mind, which will depersonalize the conflict and separate the issue from the people involved.

Conclusion

Conflict is a normal part of any organizational setting; the challenge of conflict lies in how it is handled. If it’s concealed or ignored, conflict is only likely to fester and grow into hostile working environments where employees can’t perform at their best potential. You should take conflict as an opportunity to grow. Provide a platform to reflect and readjust after one occurs. Doing this trains employees to face future difficulties with ease and effectiveness.

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Twitter Is for Twits

It seems that every week there's some new fang dangle internet marketing tool that is going to change everything.

Twitter is one of them. It's everywhere. People are talking about it on the radio, on TV... heck, last night David Letterman was talking about it on the Late Show.

You'd think with all of these trillions of people using it, that there'd be some way to tap into it and promote your business.

Well, 4 or 5 months ago, I thought that. But to be honest, I've always thought (and I know I'm not the only one) that it's kinda lame.

I mean, who wants to be sitting at their computer writing things like:

'Going to bed'

'Just got a coffee...mmm, coffee wakes me up'

'My dog is out the window- she is a labrador'

Do people really care about that?

Well apparently they do, because everyone's using it.

So I wanted to get in on this and see if I could get new leads with it.

I decided I'd outsource it.

I went on Elance, found a 'Social Media Expert' (don't ask me what the qualifications are for that one) and negotiated a price.

In fact, I was surprised just how cheap it was.

$50 for 1000 followers. Bargain!

The lady expert told me it'd take about a week or two to get a 1000, so it might take some time to build up a following.

Well, fast forward 3 or 4 months, and I now have over 5,000 followers.

5,000 fans, who are hanging onto every word I utter.

And each of those 5,000 have others who can see there page, so there could be tens of thousands of fans listening to me.

I'm practically famous.

So you'd think with all of my fans, that if I just tweeted once or twice about my home business and threwe in a couple of URLs that I'd get at least 10 leads.

I mean c'mon, 10 leads out of 5000 people...that's like a .001% response rate- I'm not asking for much here.

Well my friends, I'm sad to say that after having been doing exactly that for the past few months, the total number of sales I've had as a result of my Twitter tweets adds up to....

0. Nada. Nilch. Not one.

In fact, I don't think I've even got one lead. Not one measly lead!

So now that I'm a little bit wiser, I'm telling you all that Twitter is over-rated.

It's really all just a bunch of hype, and the reason it's become the hot new topic among internet marketers is because there's so much money to be made on selling courses on Twitter.

Either that, or maybe I'm just not doing it right (which wouldn't be the first time).

What do you guys think about this? Have any of you used Twitter and gotten results?

If so leave me a comment, I'd love to know what you're doing to get results with it.

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